Privacy Policy

Effective Date: May 19, 2025

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Welcome to Playground42! We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you book, visit, or interact with us. By booking or visiting Playground42, you agree to this Privacy Policy.

What We Collect

When you interact with Playground42 (book visits, purchase products, sign waivers, join memberships, or attend events), we may collect:

• Name

• Contact details (email, phone number)

• Child(ren)’s name(s), date(s) of birth, and ages

• Payment information

• Booking history and waiver agreements

• Voluntary information you provide

How We Use Your Information

 

We use your data to:

• Process bookings, purchases, memberships, and waivers

• Communicate about bookings, events, and facility updates

• Improve our services

• Send marketing emails (optional and unsubscribable)

• Comply with legal requirements

Sharing of Information

 

We may share your information with trusted third parties, including:

• Payment processors (e.g., Square)

• Booking platforms (e.g., SimplyBook.me)

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

•  Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from Playground42, from 1-833-375-2942 regarding account notifications, customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 1-833-375-2942 or playground42llc@outlook.com. Mobile opt-in information is never shared with third parties.

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SimplyBook.me Notice:
SimplyBook.me acts as our supplier and booking provider. They process your personal data in line with their Privacy Policy and our Data Processing Agreement.

We do not sell your personal information.

Data Security

 

We take reasonable steps to protect your data through secure processing and storage. However, no system is 100% secure.

Cookies & Tracking

 

Our website and booking platforms may use cookies and analytics tools to improve user experience and gather usage statistics. You may manage cookies through your browser settings.

Your Rights

 

You have the right to:

• Access the personal information we hold about you

• Request corrections or updates to your information

• Request deletion of your information (subject to legal and business requirements)

To make a request, contact us at:

playground42LLC@outlook.com

Children’s Privacy

 

Only parents or legal guardians should provide personal information. We do not knowingly collect personal data directly from minors.

Changes to This Policy

 

We may update this Privacy Policy from time to time. All updates will be posted on this page with the revised effective date.

Contact Us

 

For questions about this Privacy Policy, contact:

Playground42
playground42LLC@outlook.com
1-833-3PLAY42 (1-833-375-2942) (SMS rates may apply)
3979 Indian Ripple Rd STE CC
Beavercreek, OH 45440

By using Playground42 services or visiting our space, you agree to this Privacy Policy.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer our services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

6. Communications

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

7. Your Rights

If you don’t want us to process your data anymore, please contact us at playground42LLC@outlook.com.

If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact us at playground42LLC@outlook.com.

8. Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact Information

If you have any questions about this Privacy Policy, please contact us at:

• Email: playground42LLC@outlook.com